Monday, August 20, 2012

Worst patient complaint

We have a lady who was admitted to the hospital because she is dying. She has a mile long history of symptoms, and they have finally caught up to her all at once. I'm glad I wasn't taking care of her, because it broke my heart to look at her, she is in so much pain. She wasn't expected to make it through the night last night (She was still fighting when I left today at 4).
The lady across the hall from her had a complaint. She told the nurse manager that the care she received from all of us was excellent, but what pissed her off the most was that the nurses spent so much time last night and this morning in the room with the dying black lady across the hall. And that black lady didn't need that much attention. Besides, there were all kinds of black people running around this hospital, so she had family around that could be with her.

This woman did not feel that she was neglected by the night shift staff because they were across the hall. She was also ignorant enough to believe that all the black people she saw were related to this one woman.

I'm glad I'm not the manager, because I don't believe that I could have handled the situation very well. I'm also extremely upset that it is 2012, and people are that rude and ignorant in this world.

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